Fraud

Scammers Are Pretending to Help – But They're Really Hacking into Your Life

In a joint effort to safeguard our community, AbbyBank, Forward Bank, Northwestern Bank, and Prevail Bank have come together to educate community members and customers about the increasing threats of scams. As part of our commitment to your financial security, we want to highlight the common tactics used by fraudsters and provide tips on how to protect yourself. 
person on laptop receiving an unknown phone call with a warning message to prevent scams
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Published 
05/21/2025
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Written by 
AbbyBank

Banks Offer Expert Advice

Have you ever gotten a phone call from someone saying there’s a problem with your computer? They might say they’re from Microsoft, Apple, or even your bank. They sound super helpful. But here’s the truth — they’re not here to help. They’re trying to scam you.

These fake “tech support” calls are on the rise, and they can lead to stolen money, locked accounts, and big headaches. That’s why local community banks are warning customers: hang up and don’t click.

Here’s what usually happens:

  • You get a call or pop up on your computer saying something is wrong.
  • The person says they need remote access to fix it.
  • You give them access — and boom! They’re in your system and eventually your bank account.
  • Some even ask you to “refund” money they “accidentally” put in your account.

“These scammers are smooth talkers. They sound kind and professional, which makes people trust them,” said Connie Zuleger, COO at Prevail Bank. “But no real tech support team will ever ask for access to your computer out of the blue.”

Here’s what you can watch for:

  • Pop-ups with scary messages about viruses
  • Phone calls saying there’s a problem with your computer or bank account
  • Anyone asking you to download something or visit a website
  • Requests for your online banking password or for remote access

“If it feels fishy, it probably is,” said Natalyn Jannene, Assistant Vice President of Marketing at AbbyBank. “We tell our customers to slow down, hang up, and call us directly. It’s always safer to double-check.”

At each local bank, teams are trained to watch for unusual transactions. If something doesn’t look right, bankers will reach out to you directly. Many banks also teach customers how to spot scams through workshops, emails, and one-on-one help.

Here’s how you can protect yourself:

  1. Never give control of your device to someone you don’t know.
  2. Don’t share your banking info unless you call the bank yourself.
  3. Talk to someone you trust before sending money.
  4. Call your bank if something feels off. We’re here to help.

Let’s work together to stop tech support scams before they hurt more people.



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