FAQs

Sign into eBanking with existing eBanking ID and password. Click on the Options Tab. Under the Modify Personal Settings, you can change your email address and more. Under the Modify Login Information tab, you can enter a new eBanking ID and change your password. For any changes on this page to take place, please scroll down to click Submit.
Most accounts can be accessed through eBanking. There are various restrictions on the uses of certain accounts that are described in the eBanking Disclosures.
On the submenu bar in the eBanking area, select Transfers. Click on New Transfer up in the top left of the gray bar. Select the From and To accounts from the drop-down menus. Enter the Transfer Amount, select the Frequency for the transfer, and choose the Date of Transfer. You can also enter a Memo if you wish. Then Click Submit. If you have your checking account with AbbyBank and want to make a loan payment on an AbbyBank loan, this is a great option. When choosing the loan to Transfer Funds to, a Payment Option drop down box will be available for you to indicate how to apply the funds.

If you are not currently signed up for eBanking, go to the eBanking Login area (in the website header).  Click on "New User" to fill out an eBanking application. 

If you are already enrolled in eBanking, sign into eBanking and click on eDelivery. Click on the “Sign Up/Changes” submenu tab and select the accounts you would like to receive eStatements for. Click ‘Save Settings’ at the bottom of the screen. For eNotices, click the plus sign in front of the account you want to select notices for and the list will expand to show available types. Check the notices you want to receive electronically and click Save Settings.  To receive all types of statements and notices for all accounts simply click the Enroll All Available Accounts and Document Types Shown. (Note, if the box is already checked, you may need to uncheck it and check it again.)  Only notices that pertain to that account type will be available to select.

You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.

It’s easy to enroll and get started using eCheck. Simply click on the eCheck tab within eBanking. You will be prompted to go through an enrollment process. For more details, check out our eBanking User Guide.

Paying bills online is one of the safest ways to pay your bills. eCheck helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

If you don’t use eCheck within 3 months, it is disabled. Contact an AbbyBank Personal Banker to enable your access.
 
 
 
The Mobile Banking app is available for iPhone, iPad (iOS 8.1 or later), and Android devices (4.1 and up). Text messages are sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction. 

In eBanking, you can check your accounts to verify that the transaction was completed. If you selected to receive text alerts, each time you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive a text message as confirmation.

Since our account data is not stored on your mobile device, your information cannot be stolen. If you simply get a new phone but keep the same phone number and provider, you may need to download the app again. If you switch providers and/or phone numbers, log in to eBanking and update your information on the Options > Mobile Settings page. You will not receive text messages regarding Mobile Banking transactions if your phone number and carrier are not correct.

Select ‘My Accounts’ and then select an account to view specific transactions for that account.  

  1. Log into eBanking
  2. Select Options
  3. Select Mobile Settings and then Web Mobile Settings
  4. Select the check box in front of any account you want to see in Mobile Banking
  5. Click Submit
  1. From the Home screen, open the menu bar and select Transfer.
  2. Select Transfer From to choose the account where the funds will come out of.  
  3. Select Transfer To to choose the account where the funds will go at the time of the transaction. Depending on your destination account choice, you may need to choose a Payment Type.
  4. Select Transfer Amount to enter in the amount to be transferred.
  5. Select Transfer Date to choose the date of the transfer from the calendar.
  6. Select Submit to transfer funds.  A confirmation screen appears. 
  7. Select OK.                  
  1. From the Home screen, select Pay Bills.
  2. Select the + in the top right corner.
  3. Select Choose A Payee 
  4. Select the account you want to pay the bill from.
  5. Enter an amount to pay in the Payment Amount field.
  6. Select Date to select a payment date from a calendar.
  7. To add a personal memo, select Memo and enter your memo.
  8. Select Submit.  A payment confirmation screen appears after you've completed a successful payment.
  9. Select OK.

To be eligible to use this service you must meet the following criteria:

  • New customers must meet certain credit score requirements
  • You must be enrolled in AbbyBank’s eBanking (Online) and have downloaded the Mobile Banking app to your device
  • Have not been overdrawn more than one (1) time in the last 3 months
  • No more than one (1) Returned Deposit Item in the last 6 months
  • Agree to the AbbyBank Mobile Deposit Terms and Conditions presented to you when signing up for Mobile Deposit.
NOTE: If you breach any of the terms of your AbbyBank Mobile Deposit Terms and Conditions, you use the service for any unauthorized or illegal purposes, or you use the service in a manner inconsistent with the terms of your account agreement or any other agreement with us, your access to our Mobile Deposit service will be terminated.

Only complete, unaltered checks in U.S. currency drawn on a financial institution in the U.S. and dated less than six months from the deposit date can be deposited.  The check must be made payable to the account owner(s) that have been properly endorsed with “For Mobile Deposit Only AbbyBank” and the payee's signature(s). 

This service is available to qualified consumer and small business (Sole Proprietors, Individuals with D/B/A and Single Member LLC's) customers of AbbyBank. With Mobile Deposit, checks are deposited one at a time, so it may not be the right fit for an organization that needs to deposit many checks on a frequent basis. If you are a business banking customer, please contact your AbbyBank Personal Banker to discuss remote deposit options to determine which service(s) are right for your needs.

After you have successfully completed a mobile deposit, you can access an image of the check you deposited from your mobile device for up to seven calendar days by following these steps:
  • Login to the AbbyBank Mobile Banking app.
  • Select the "Deposit" option from the main menu.
  • Click on the "Review Deposits" option, which will take you to a list of your recent mobile deposits. 
  • Click on a specific transaction to see information about the deposit.
  • Click on "View Check" at the bottom of the screen to see the check image. "Flip View" in the upper right corner will toggle between the front and back check images. 
Note: If your check image is no longer available on your mobile device, call AbbyBank at 800-288-2229 if you need a copy of a check you deposited via Mobile Deposit.
 
  1. When potential fraud is detected by the debit card processor you will receive an automatic email notification from AbbyBank with the option to reply with “fraud” or “no fraud”. 
  2. One minute after the email, you will receive a text alert from 32874 between 7am and 9pm EST which also has the “fraud” or “no fraud” option.
  3. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.  

If you know your card is lost or stolen for sure, you can quickly flag it as lost or stolen in eBanking.  CAUTION – this cannot be reversed and will require that a new debit card be sent to you:

  1. Click the Options tab, then ATM/Debit Card.
  2. Click the Lost/Stolen box next to the card # you want to flag.
  3. Call an AbbyBank Personal Banker to discuss re-ordering a new debit card.
Other options available to you include:
  • Call AbbyBank at 800-288-2229 to speak with a Personal Banker. Add our toll-free number to your cell-phone contacts so you have it when needed.
  • If it is after hours; the bank phone message will provide you with the number for the Fraud Center. Be sure to call an AbbyBank Personal Banker the next business day to discuss re-ordering a new debit card.

Credit and debit card skimming is a type of theft where someone uses a small device to steal the information from your card in an otherwise legitimate credit or debit card transaction. Thieves use the stolen data to make fraudulent charges. Devices used are smaller than a deck of cards and are often fastened in close proximity to, or over the top of the ATM's card reader. For more information about skimmers you can read the article "All About Skimmers" written by Krebs on Security.

 

 
 
 
 
 
 

Ask a Personal Banker for more details. We will provide you with an agreement to review. Monthly fees apply based on which services you select.

Supported browsers to use AbbyBank's eManagement service include: Internet Explorer 11, Microsoft Edge, Google Chrome, Firefox or Safari. For additional information, please contact a Business Banker. 

Yes. Please talk with your technology contacts or vendors to use the best for your business needs.

Supported browsers to use AbbyBank's eDeposit service include: Internet Explorer 11, Google Chrome, or Microsoft Edge. For additional information, please contact a Business Banker. 

Your business is required to store the checks in a secured location for 90 to 120 days.

Deposits will be credited to your account on the same banking day when the deposit is processed Monday thru Friday, prior to 5:00 p.m. CST.  If processed by you after this time, it will be credited to your account the next business day. 

Yes, we need a completed application and it is subject to credit approval. Upon approval, you will need to sign an agreement to define where the responsibilities lie for the user and the bank. There is a $35 monthly fee to use eDeposit. Ask a Business Banker for more details.

 
 
 
 

We offer several options for you to make your loan payments:

  • Coupon Book
  • Automatic Payments from an account at AbbyBank or another Financial Institution
  • eBanking/Bill Pay
  • In person at any of our locations

All loans are subject to credit approval. We review your credit report, employment history, collateral and ability to repay. We also need to know if you intend to apply individually or jointly. If joint, we review credit and income of both parties. There is no cost to apply. 

The bigger your down payment, the less you need to borrow.  There are other benefits to a bigger down payment, but there are also several options for low down payment loans.  There are even down payment assistant programs available for borrowers who meet certain income guidelines.  Your AbbyBank Mortgage Loan Officer can walk you through down payment options! See our Mortgage Qualifier Calculator to learn more.  Apply online now!

Private Mortgage Insurance (PMI) allows the consumer to have a mortgage without having 20% equity in their home and/or 20% down payment. PMI adds an additional cost to your monthly payment.

Hazard Insurance, also called Home Owners Insurance, typically covers hazards to the home and personal belongings within the home and/or provides you with liability protection.  It is important that you discuss the policy and pricing options with your insurance agent to have the best plan that fits your needs.

The length of time that you choose for your loan depends on your personal situation, income and preferences. If you prefer to pay the least amount of interest and you have enough income to pay more per month, a shorter-term loan may be better for you. If you prefer to pay less per month and want to have the loan for a longer period of time, a longer loan term may be better for you. Use our Mortgage Calculator to learn the differences between short and long-term loans.

To know if your situation will benefit by refinancing, you need to consider and compare the overall situation. You will need to know the new rate, term, closing costs, principal amount left on loan, appraised value, etc. Go to our Mortgage Refinance Break Even calculator to help you make a good comparison. If you still have questions, contact one of our Mortgage Loan Officers.

We have a great Rent vs. Buy calculator to use as a basic comparison tool to understand the financial expenditures that go along with home purchases. You will need to look at the home purchase price, monthly mortgage payment, property taxes, home insurance, association or maintenance fees, inflation, etc. to know what the best option is for you.

A financial institution normally does not lend at 100% of collateral value. The exception is when you are pledging a deposit account in the same institution. Typically, consumer loans could borrow from 50% to 70% of the collateral value.

Your payment is determined by the amount you borrow, the interest rate on the loan and the term of the loan. The interest rate and term are determined when you qualify for the loan and is based on your credit standing and the age of the collateral offered.  For example, the older the collateral, the shorter the loan term will be. Typically loans for consumer goods are 5 years or less. Visit our Calculator page to help you determine your payment preference.

 
 
 
 
 
 
 
 
 
 
 
 

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