Phone: 800-288-2229
Site Search:
800-288-2229

For Mobile Banking App:

eBanking

Facebook Feed

Clicking on any Facebook links below will result in you leaving the AbbyBank website. For more information, click here.

Menu

Mobile Banking

What is Mobile Banking?

AbbyBank’s Mobile Banking allows you to bank on the go for FREE! From the convenience of your mobile device, Mobile Banking gives you access to accounts, transaction history, transferring funds, paying bills and much more. We are making banking even easier and faster with our Mobile Banking! AbbyBank eBanking is needed prior to using AbbyBank Mobile Banking. Sign up for eBanking today. 

Is Mobile Banking Secure?

Mobile Banking uses the same security and protection as our eBanking service. AbbyBank is devoted to keeping your online financial transactions secured, protected and confidential. We use the high industry standards to guard you from unauthorized access by others. One of the first times you access eBanking we'll ask you to choose and answer three personal verification questions.  Please choose answers that you will remember. Incorrectly answering a question can lead to your account access being disabled.

The Federal Communication Commission has some great information and steps to put in place on how to keep your smartphone protected against mobile security threats.   

Where and when can I use it?

Mobile Banking can be used anytime, anywhere from your mobile device.  The Federal Communication Commission does suggest, "to be smart on open Wi-Fi networks. When you access a Wi-Fi network that is open to the public, your phone can be an easy target of cybercriminals. You should limit your use of public hotspots and instead use protected Wi-Fi from a network operator you trust or mobile wireless connection to reduce your risk of exposure, especially when accessing personal or sensitive information. Always be aware when clicking web links and be particularly cautious if you are asked to enter account or log-in information."

How does it work?

Mobile Banking is available 2 different ways through your mobile device: 

1)  Through your mobile device's internet browser.  On some mobile devices, it works best to use Google Chrome or Internet Explorer. 

2)  Through an app for your mobile device using   or  

 Find out how to use it below:

 

How do I sign up for Mobile Banking?

  1. To obtain access to Mobile Banking, you must be previously enrolled in AbbyBank’s eBanking.  (If you are not an eBanking customer, apply here.)   
  2. In eBanking, select the Options tab.
  3. Select Mobile Settings in the blue menu bar.  
  4. Check the Enable web access for your mobile device box and answer the remaining prompts.  
  5. Select Submit when finished.
  6. On the next page, review the information you entered and AbbyBank's Mobile Banking Service Agreement.
  7. Click the Accept box and click Confirm.  A text message will be sent to the mobile phone number you entered with instructions to access mobile banking.

 

How do I access the Mobile Browser version of Mobile Banking?

  1. Pull up your mobile devices internet service (Chrome or Internet Explorer is preferred) and go to www.airteller.com/abbybank.   
  2. Use your eBanking login information to access Mobile Banking.  Make sure all of the security questions and identification are correct while signing into Mobile Banking.

How do I view my transactions in Mobile Banking?

  1. Touch My Accounts.  You will then see all of your accounts set up in Mobile Banking.  
  2. Select the account you would like to see the transactions for.  The next screen will show the transactions that have transpired recently.

Can I use the mobile banking to deposit checks?

You can deposit a check through AbbyBank's Mobile Banking app. Open your Mobile Banking app and login. In the main menu, click on Deposit. Follow the on-screen instructions to register for the Deposit Service. Once approved for Mobile Deposit, snap a picture of the front and the back of the check, enter the amount and choose the account you want to deposit it to. 

How do I transfer money from one AbbyBank account to another?

  1. On the Main Menu, select Transfer.
  2. Select Transfer From Account where the funds will come out of.  
  3. Select Transfer To Account to choose the account where the funds will go into at the time of the transaction.   NOTE: If you are not using Chrome or Internet Explorer, your mobile device may not show a decimal point to transfer non-whole dollar amounts. 
  4. Then select Submit.  Your Confirmation Number will be shown on your screen
  5. Select Home Screen (top left corner) to continue.

.

How do I pay bills on Mobile Banking?

  1. On the Main Menu, select Pay Bills.  
  2. Select Payee to choose the payee from your list.
  3. Select Pay From Account to choose the account to pay the bill.
  4. Enter an amount to pay in the Payment Amount field.  NOTE: If you are not using Chrome or Internet Explorer, your mobile device may not show a decimal point to transfer non-whole dollar amounts.  
  5. Then select Submit.  Your Confirmation Number will be shown on your screen.
  6. Select Home (top left corner) to continue in Mobile Banking or select the Power button (top right corner) to log out of Mobile Banking.

How do I delete a bill payment that I set up through my mobile device?

You must log in to eBanking ID and delete the payment from the main menu of the Bill Pay module.

Can I use any mobile device to access my accounts?

Yes, it works with any web-enabled mobile device whose network allows secure SSL traffic you can obtain SMS Text account information. The Mobile Banking app is only available for iPhone, iPad (iOS 8.1 or later), and Android devices (4.1 and up). The only difference is that text messages are sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction. 

What if I can't get my mobile device to work with AbbyBank's Mobile Banking?

To use mobile banking, your mobile device must meet the following minimum requirements:

1.       Your mobile device must be web enabled.

2.       Your mobile network must allow secure SSL traffic. You may need to contact                   your mobile provider to determine this.

If you have contacted your provider and still have issues, please contact an AbbyBanker.

If I lose communication/signal how do I know if my transfer or bill payment was entered successfully?

In eBanking, if you selected to receive text alerts, each time you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive a text message as confirmation that the transaction was successful. If you do not receive a confirmation text message, or did not select text alerts during enrollment, double check to make sure the transaction went through via traditional eBanking. You can then check your accounts and re-submit any transactions that did not process.

What happens if I no longer want to be a mobile user?

In eBanking, under Options > Mobile Settings, you can stop being a mobile user. Unselect Enable web access for your mobile device and click Submit. Next, under Options > Mobile Settings > Text Mobile Settings unselect Enable text access for your mobile device and click Submit.

What happens if I lose/get a new mobile device?

Since your account data is not stored on your mobile device, your information cannot be stolen. If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to eBanking and update your information on the Options > Mobile Settings page. You will not receive text messages regarding Mobile Banking transactions if your phone number and carrier are not correct.

How do I sign up for Mobile Banking?

  1. To obtain access to Mobile Banking, you must be previously enrolled in AbbyBank’s eBanking.  (If you are not an eBanking customer, apply here.)   
  2. In eBanking, select the Options tab.
  3. Select Mobile Settings in the blue menu bar.  
  4. Check the Enable web access for your mobile device box and answer the remaining prompts.  
  5. Select Submit when finished.
  6. On the next page, review the information you entered and AbbyBank's Mobile Banking Service Agreement.
  7. Click the Accept box and click Confirm.  A text message will be sent to the mobile phone number you entered with instructions to access mobile banking.

 

How do I get the iPhone/iPad version of Mobile Banking?

You can enroll by going to the and download the AbbyBank Mobile Banking App.  This will place the AbbyBank Mobile Banking App Icon on your mobile device, as seen here .  After you login using your eBanking information, your Mobile Banking service will offer the following options: 

 

How do I view my transactions in Mobile Banking on my iPhone/iPad?

  1. Select  and then select an account to view specific transactions for that account.  

Can I use the mobile banking to deposit checks?

You can deposit a check through AbbyBank's Mobile Banking App. Open your Mobile Banking app and login. In the main menu, click on Deposit. Follow the on-screen instructions to register for the Deposit Service. Once approved for Mobile Deposit, snap a picture of the front and the back of the check, enter the amount and choose the account you want to deposit it to. 

How do I transfer money from one AbbyBank account to another on my iPhone/iPad?

  1. From the Home screen, select .  
  2. Select Transfer From to choose the account where the funds will come out of.  
  3. Select Transfer To to choose the account where the funds will go into at the time of the transaction.  Depending on your destination account choice, you may need to choose a Payment Type.  
  4. Select Transfer Amount to enter in the amount to be transferred.
  5. Select Transfer Date to choose the date of the transfer from the calendar.
  6. Select to transfer funds.  A confirmation screen appears.
  7. Select Make Another Transfer to start the process again or Home Screen to continue.

 

How do I pay bills on Mobile Banking on my iPhone/iPad?

  1. From the Home screen, select .
  2. Select Payee to choose the payee from your list.
  3. Select Pay From Account to choose the account to pay the bill.
  4. Enter an amount to pay in the Payment Amount field.
  5. Select Process Date to select a payment date from a calendar.
  6. To add a personal memo, select Memo and enter your memo.
  7. Select .  A payment confirmation screen appears after you've completed a successful payment.  Select Make Another Payment to start the process again or select Home Menu.

 

How do I delete a bill payment that I set up through my mobile device?

You must log in to eBanking ID and delete the payment from the main menu of the Bill Pay module.

Can I use any mobile device to access my accounts?

Yes, it works with any web-enabled mobile device whose network allows secure SSL traffic. The Mobile Banking app is only available for iPhone, iPad (check compatibility requirements), and Android devices. The only difference is that text messages are sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction. 

What if I can't get my mobile device to work with AbbyBank's Mobile Banking?

To use mobile banking, your phone must meet the following minimum requirements:

1.       Your mobile device must be web enabled.

2.       Your mobile network must allow secure SSL traffic. You may need to contact                    your mobile provider to determine this.

If you have contacted your provider and still have issues, please contact an AbbyBanker.

If I lose communication/signal how do I know if my transfer or bill payment was entered successfully?

In eBanking, if you selected to receive text alerts, each time you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive a text message as confirmation that the transaction was successful. If you do not receive a confirmation text message, or did not select text alerts during enrollment, double check to make sure the transaction went through via traditional eBanking. You can then check your accounts and re-submit any transactions that did not process.

What happens if I no longer want to be a mobile user?

In eBanking, under Options > Mobile Settings, you can stop being a mobile user. Unselect Enable web access for your mobile device and click Submit. Next, under Options > Mobile Settings > Text Mobile Settings unselect Enable text access for your mobile device and click Submit.

What happens if I lose/get a new mobile device?

Since your account data is not stored on your mobile device, your information cannot be stolen. If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to eBanking and update your information on the Options > Mobile Settings page. You will not receive text messages regarding Mobile Banking transactions if your phone number and carrier are not correct.

How do I sign up for Mobile Banking?

  1. To obtain access to Mobile Banking, you must be previously enrolled in AbbyBank’s eBanking.  (If you are not an eBanking customer, apply here.)   
  2. In eBanking, select the Options tab.
  3. Select Mobile Settings in the blue menu bar.  
  4. Check the Enable web access for your mobile device box and answer the remaining prompts.  
  5. Select Submit when finished.
  6. On the next page, review the information you entered and AbbyBank's Mobile Banking Service Agreement.
  7. Click the Accept box and click Confirm.  A text message will be sent to the mobile phone number you entered with instructions to access mobile banking.

 

How do I get the Android Google Play version of Mobile Banking?

You can enroll by going to   and download the AbbyBank Mobile Banking App.  This will place the AbbyBank Mobile Banking App Icon on your mobile device, as seen here .  After you login using your eBanking information, your Mobile Banking service will offer the following options:

How do I view my transactions through my Mobile Banking App?

  1. Select and then select an account to view specific transactions for that account.  

 

Can I use the mobile banking to deposit checks?

You can deposit a check through AbbyBank's Mobile Banking App. Open your Mobile Banking app and login. In the main menu, click on Deposit. Follow the on-screen instructions to register for the Deposit Service. Once approved for Mobile Deposit, snap a picture of the front and the back of the check, enter the amount and choose the account you want to deposit it to. 

How do I transfer money from one AbbyBank account to another through my Mobile Banking App?

  1. From the Home screen, select .  
  2. Select Transfer From to choose the account where the funds will come out of.  
  3. Select Transfer To to choose the account where the funds will go into at the time of the transaction.  Depending on your destination account choice, you may need to choose a Payment Type.  
  4. Select Transfer Amount to enter in the amount to be transferred.
  5. Select Transfer Date to choose the date of the transfer from the calendar.
  6. Select to transfer funds.  A confirmation screen appears. 
  7. Select Make Another Transfer to start the process again or Home Screen to continue.

 

How do I pay bills through my Mobile Banking app?

  1. From the Home screen, select .
  2. Select Payee to choose the payee from your list.
  3. Select Pay From Account to choose the account to pay the bill.
  4. Enter an amount to pay in the Payment Amount field.
  5. Select Process Date to select a payment date from a calendar.
  6. To add a personal memo, select Memo and enter your memo.
  7. Select .  A payment confirmation screen appears after you've completed a successful payment.  Select Make Another Payment to start the process again or select Home Menu.

 

How do I delete a bill payment that I set up through my mobile device?

You must log in to eBanking ID and delete the payment from the main menu of the Bill Pay module.

Can I use any mobile device to access my accounts?

Yes, it works with any web-enabled mobile device whose network allows secure SSL traffic. The Mobile Banking app is only available for iPhone, iPad (check compatibility requirements), and Android devices. The only difference is that text messages are sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction. 

What if I can't get my mobile device to work with AbbyBank's Mobile Banking?

To use mobile banking, your phone must meet the following minimum requirements:

1.       Your mobile device must be web enabled.

2.       Your mobile network must allow secure SSL traffic. You may need to contact                   your mobile provider to determine this.

If you have contacted your provider and still have issues, please contact an AbbyBanker.

If I lose communication/signal how do I know if my transfer or bill payment was entered successfully?

In eBanking, if you selected to receive text alerts, each time you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive a text message as confirmation that the transaction was successful. If you do not receive a confirmation text message, or did not select text alerts during enrollment, double check to make sure the transaction went through via traditional eBanking. You can then check your accounts and re-submit any transactions that did not process.

What happens if I no longer want to be a mobile user?

In eBanking, under Options > Mobile Settings, you can stop being a mobile user. Unselect Enable web access for your mobile device and click Submit. Next, under Options > Mobile Settings > Text Mobile Settings unselect Enable text access for your mobile device and click Submit.

What happens if I lose/get a new mobile device?

Since your account data is not stored on your mobile device, your information cannot be stolen. If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to eBanking and update your information on the Options > Mobile Settings page. You will not receive text messages regarding Mobile Banking transactions if your phone number and carrier are not correct.

What is AbbyBank's Mobile Deposit?

It’s is a way to electronically deposit checks into your AbbyBank deposit account(s) from your mobile device using the AbbyBank Mobile Banking app. 

What items can be deposited via AbbyBank's Mobile Deposit service?

Only complete, unaltered checks in U.S. currency drawn on a financial institution in the U.S. and dated less than six months from the deposit date can be deposited.  The check must be made payable to the account owner(s) that have been properly endorsed with “For Deposit Only” and the payee's signature(s). 

What items cannot be deposited through AbbyBank Mobile Deposit service?

  • No foreign checks (i.e., checks drawn on a financial institution outside the U.S.  and/or not payable in U.S. dollars)
  • No third-party checks
  • No substitute checks
  • No bonds
  • No convenience checks (i.e., checks drawn against a credit card or line of credit)
  • No insurance drafts
  • No returned or re‐deposited items (i.e., a check you deposited that was returned for insufficient funds, etc.)
  • No cash

Are Mobile Banking and Mobile Deposit secure?

Yes, our services utilize the best practices from online banking, such as HTTPS, 128‐bit multi‐layer encryption, password or multi‐factor authentication access, and application times‐out when your device is not in use. In addition, no account data is ever stored on your device.  If it is lost or stolen, access to your accounts can be disabled by calling us at 800-288-2229. We also recommend that you follow these mobile banking security tips:

  • Lock your device with a password or PIN when not in use.
  • Use strong account passwords with at least one number and capitalized letter. Do not use your name, birth date or other easily identifiable personal information.
  • Do not store personal information including your User IDs and passwords on your device or send them via email or text messages which could be intercepted.
  • Only download applications from trusted sources. Make sure to download updates regularly, as updates often fix security flaws.
  • Do not enter personal information unless there is an “s” after http, which indicates the site is secure. Also look for security symbols like the lock icon.  
  • Do not bank or shop online when using unsecured, public Wi‐Fi access.
  • Do not click on any links in emails claiming to be from AbbyBank. Instead go to the bank’s website directly and log in.
  • Always log off completely after using Mobile Banking.

What are the qualifications for AbbyBank's Mobile Deposit?

To be eligible to use this service you must meet the following criteria:

  • New customers must meet certain credit score requirements
  • You must be enrolled in AbbyBank’s eBanking (Online) and have downloaded the Mobile Banking app to your device
  • Have not been overdrawn more than one (1) time in the last 3 months
  • No more than one (1) Returned Deposit Item in the last 6 months
  • Agree to the AbbyBank Mobile Deposit Terms and Conditions presented to you when signing up for Mobile Deposit. 

NOTE: If you breach any of the terms of your AbbyBank Mobile Deposit Terms and Conditions, you use the service for any unauthorized or illegal purposes, or you use the service in a manner inconsistent with the terms of your account agreement or any other agreement with us, your access to our Mobile Deposit service will be terminated.

What are the technical requirements to use AbbyBank's Mobile Deposit?

  • Apple devices with iOS of 8.1 or later  (iPhone or iPad)
  • Android devices with version 4.1 and up
  • Mobile devices must have a working camera and Internet access.
  • AbbyBank’s Mobile Banking app must be downloaded on the device

What does it cost to use AbbyBank Mobile Deposit service?

There is no fee or per check charge for you to deposit via our Mobile Deposit service. Wireless message and data rates on your mobile device plan may apply. Please check with your wireless service provider for access rates, texting charges, and other applicable fees.

Are there limits to how much I can deposit using AbbyBank Mobile Deposit?

Yes, limits are set for the number and dollar amount of deposits that each customer can make per day and per month.  When making a deposit click the blue information icon and you will be shown your deposit limits.

For more questions about your Mobile Deposit limits, please call AbbyBank at 800-288-2229.

Is AbbyBank Mobile Deposit for consumers or businesses?

This service is available to qualified consumer and small business customers of AbbyBank. With Mobile Deposit, checks are deposited one at a time so it may not be the right fit for an organization that needs to deposit many checks on a frequent basis. If you are a business banking customer, please contact your AbbyBank Personal Banker to discuss remote deposit options to determine which service(s) are right for your needs.

How do I access AbbyBank Mobile Deposit?

These instructions assume you are already a Mobile Banking customer. If you are not, browse to https://www.abbybank.com/mobile-banking.htm for instructions on getting the Mobile Banking app.

  • Login to the AbbyBank Mobile Banking app with your eBanking online banking credentials.
  • Select the “Deposit” option from the Menu. 
  • Self-enroll into Mobile Deposit which includes completing the fields for First Name, Last Name and Confirmation Email and then choose which accounts you want to be able to deposit to.
  • You will receive notification that Mobile Banking is in disabled mode until approved by the bank.
  • Your request will be reviewed by bank staff for approval.  If approved, you will be able to use Mobile Deposit within a few days.  (If denied, you will receive a letter explaining why Mobile Deposit was denied.)
  • Accept the Terms and Conditions to begin using Mobile Deposit.

What is the cutoff time to make a mobile deposit? When will the funds be made available?

Checks deposited via Mobile Deposit by 5:00 p.m. Central Time on a business day (generally Monday through Friday, except Federal holidays) will be considered deposited on that business day and subject to the Funds Availability Disclosure provided to you during account opening. Otherwise, we will consider that the deposit was made on the next business day we are open. Funds deposited using Mobile Deposit will generally be made available on the first business day after the day of deposit. However, in some cases, funds may take longer before they are available for your use (up to several business days). Our standard check holds apply. Please see the Deposit Account Agreement and Disclosure that you received at account opening for more details.

How should I endorse a check for Mobile Deposit?

You should restrictively endorse checks as follows in the specified endorsement area on the back of the check:

For Deposit Only
[Payee signature(s)]

If the check is made payable to you and another payee, then the check must:

  • include the restrictive endorsement noted above,
  • be endorsed by both payees, and
  • be deposited into a joint account owned by both payees or an individual account for either payee.

Any tips for taking good check photos?

Taking high quality photos of the check is the best way to make Mobile Deposit quick and easy. If images are not readable, you will receive an error message to retake the check image.  Here are some hints to keep in mind:

  • Place the check in a well‐lit area on a dark, non‐reflective background
  • Ensure that only the check is visible in the view screen – no other objects or edges
  • Ensure that all four corners of the check are in the frame
  • Focus is important. Shaky hands or being too close can make the object blurry.

If there is any image quality issues after the deposit has been submitted, the bank will contact you regarding the check

What happens if a check I deposit via the AbbyBank Mobile Deposit service is returned?

If an original check is dishonored, rejected or otherwise returned unpaid for any reason, you will receive an image, reproduction or substitute of the original check and we will charge the deposit amount back to your account. As with any returned item, you will be responsible for reimbursing us for all loss, cost, damage or expense caused by or relating to the processing of the returned item. You are prohibited from attempting to deposit or otherwise negotiate an original check through AbbyBank Mobile Deposit if it has been charged back to you. You may be able to negotiate a returned item in person, and should speak to a Bookkeeper at our main office if you require such assistance.
 

As described in your Account Agreement, if you deposit a check that is returned to AbbyBank for any reason, including insufficient funds of the payor, we may “set off” the amount of the returned item.  We may “set off” by debiting from the account into which you deposited the returned item or by transferring funds from another AbbyBank account held by you. We may do so whether or not the reason for the returned item was presented to us on a timely basis.

How can I view a copy of a check I deposit via Mobile Deposit?

After you have successfully completed a mobile deposit, you can access an image of the check you deposited from your mobile device for up to seven calendar days by following these steps:

  • Login to the AbbyBank Mobile Banking app with your eBanking online banking credentials.
  • Select the “Deposit” option from the Main Menu.
  • Click on the “Review Deposits” option, which will take you to a list of your recent mobile deposits.
  • Click on a specific transaction to see information about the deposit.
  • Click on View Check at the bottom of the screen to see the check image.  Flip View in the upper right corner will toggle between the front and back check images.
  • NOTE: You cannot view the image of the check deposited via Mobile Deposit in your eBanking Account Transaction History.  If your check image is no longer available on your mobile device, call AbbyBank at 800-288-2229 if you need a copy of a check you deposited via Mobile Deposit.

What should I do with my check after I have submitted a mobile deposit?

Upon confirmation from AbbyBank that we have received an image that you have transmitted, mark the front of the original check as “Electronically Presented” or “VOID”. Retain the check for 14 calendar days from the date you sent the mobile deposit in the event the bank needs to see the original check. After 14 days and having confirmed that the deposit was credited to your account, securely destroy the check that you transmitted. 

How do I add an existing account to Mobile Deposit after I have already gone through the setup?

If Mobile Deposit is already setup on your mobile device, please call 715-316-6296 during normal business hours to add another account to accept Mobile Deposits. You may also contact the bank outside of normal business hours by using the secure ‘Contact Us’ feature in the upper right corner of your eBanking access.

Other questions or comments?

Please contact us via email at service@abbybank.com, or by calling 800-288-2229 and asking for assistance from our Bookkeeping Department.  Please keep in mind that email is not a secure method of communication.  For sharing of confidential information, please click the Contact Us link at the top of your eBanking account access.  This will take you to our Message Center and you may securely send a message or upload documents.


iPhone, iPad and Apple are registered trademarks or service marks of Apple Inc.  Android is a trademark of Google.

eBanking Login