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In today's world, whether in person or online, fraud and/or theft occurs frequently. There are many ways you can prevent fraud or identity theft in your own life. Below are some simple tips, but we also provide many resources for more detailed information. AbbyBank will never ask you to share your personal information through social media, email, or text messaging. Please do not respond to any communication that asks for information such as your account numbers, passwords, or any other personal identification information. AbbyBank is committed to safeguarding your information when doing transactions with us online. Please report any suspicious activity to firstname.lastname@example.org or call us at 1-800-288-2229. The Federal Trade Commission (FTC) has information on what to do if you recieve notice that your personal information might have been exposed due to a data breach, a lost wallet, or your online account was hacked. Depending on what information was lost will determine the next steps you need to take. Please visit the FTC website for more information.
Credit and debit card skimming is a type of theft where someone uses a small device to steal the information from your card in an otherwise legitimate credit or debit card transaction. Thieves use the stolen data to make fraudulent charges. Devices used are smaller than a deck of cards and are often fastened in close proximity to, or over the top of the ATM's card reader. For more information about skimmers you can read the article "All About Skimmers" written by Krebs on Security.
Please call AbbyBank at 1-800-288-2229 right away to protect your card from fraudulent charges. If it is after hours and you are directed to the Fraud Center, please follow up with an AbbyBank Personal Banker directly the next business day to discuss the situation. Consider adding this 800 number into your cell phone contacts so you have it whenever you may need it. If you would like to immediately block your card, you may log into your eBanking account online. Click options, then ATM/Debit Card to select and submit your card as Lost/Stolen. CAUTION: This is irreversable, doing this will block all transactions and will require a new card to be ordered. Be sure to call the bank at the 800 number above!
This allows you to see if any suspicious activity is occuring on your credit report. Please use www.annualcreditreport.com to receive your free credit report annually from the 3 credit reporting agencies; Equifax, Experian and TransUnion.