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Fraud Protection

In today's world, whether in person or online, fraud and/or theft occurs frequently. There are many ways you can prevent fraud or identity theft in your own life. Below are some simple tips, but we also provide many resources for more detailed information. AbbyBank will never ask you to share your personal information through social media, email, or text messaging. Please do not respond to any communication that asks for information such as your account numbers, passwords, or any other personal identification information. AbbyBank is committed to safeguarding your information when doing transactions with us online. Please report any suspicious activity to service@abbybank.com or call us at 1-800-288-2229

What happens if fraud is detected on my debit card?

  1. When potential fraud is detected by the debit card processor you will receive an automatic email notification from AbbyBank with the option to reply with “fraud” or “no fraud”. 
  2. One minute after the email, you will receive a text alert from 32874 between 7am and 9pm EST which also has the “fraud” or “no fraud” option.
  3. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.  The call will come from 800-417-4592.  (You may want to add this number into your cell phone contacts as “Fraud Center” so you know it is legitimate.  )

What is a credit and debit card skimmer?

Credit and debit card skimming is a type of theft where someone uses a small device to steal the information from your card in an otherwise legitimate credit or debit card transaction. Thieves use the stolen data to make fraudulent charges. Devices used are smaller than a deck of cards and are often fastened in close proximity to, or over the top of the ATM's card reader. For more information about skimmers you can read the article "All About Skimmers" written by Krebs on Security.

What should I do if my debit/ATM card is lost or stolen?

Please call AbbyBank at 1-800-288-2229 right away to protect your card from fraudulent charges.  If it is after hours and you are directed to the Fraud Center, please follow up with an AbbyBank Personal Banker directly the next business day to discuss the situation.  Consider adding this 800 number into your cell phone contacts so you have it whenever you may need it.

Protect Personal Information By:

  • Not giving it to strangers on the phone or via email
  • Not entering it into unsecured websites (no encryption)
  • Using secured websites that start with https: and show a lock emblem to the right of the web address
  • Shredding personal paperwork
  • Limiting personal information sent through the mail

Be Aware Of Scams That Connect With You By:

  • An email or call stating you've won a contest that you never entered
  • An email or call asking you to update private information with a financial institution, utility company, credit card company or government agency
  • An email or call asking you to pay an advanced fee to make more money

Make Sure Your Computer Is Secure

  • Get the latest version of  your security Anti-virus software
  • Scan your computer for spyware on a regular basis
  • Use a firewall

Review Your Credit Report Annually

This allows you to see if any suspicious activity is occuring on your credit report.  Please use www.annualcreditreport.com to receive your free credit report annually from the 3 credit reporting agencies; Equifax, Experian and TransUnion.

More Information

Equifax - Credit Articles and Blogs
Experian - Credit Fraud Prevention
TransUnion - Tips to Prevent Fraud

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